Frequently asked questions
can you still hear the TV through the tv speakers when another person is using the earphones?
Earpanda wireless tv headphones are for seniors and hearing impaired to hear tv clearly and privately,without blasting others out.
You can set the volume and tone from tv headsets and keep tv volume normal for family or friends to enjoy tv together.
Can the volume be turned down enough so as not to be too loud for a person with normal hearing?
Earpanda TV Headphones are designed for seniors and hard of hearing to watch TV clearly and quietly,certainly can be used for people with normal hearing.
Does it work for my smart TV?
You can find the supplied optical cables to connect your TV and Earpanda wireless tv headphones tv base.
Why It Does Not Work With My TV?
According to customer feedbacks,if you are using Netflix TV or any other internet TV,please adjust your streaming device's audio output settings to Stereo or Linear PCM output.
WHY NO SOUND or sound is poor?
In most cases,if the audio cable is not connected with your TV or TV box well,this problem will happen.
Why i can not mute my TV?
If you found you can not mute your TVs,once muting TV,Earpanda wireless TV headphones will also have no sound.
This is mainly because your TV is connected with some kinds of TV boxes.
Then for TV Headphones TV audio signal source is from the TV box,not TV.
so if you mute your TV in this case,actually you turned off the TV sound source to TV box absolutely.
Therefore TV Headphones will be no sound.
Can we use multiple TV headphones at home at the same time?
Why i can not hear TV for my Netflix TV?
For Netflix TV,please adjust your streaming device's audio output settings to Stereo or Linear PCM output.
why I feel the headphones is too heavy?
sorry about it,to make sure the headphones long working time,we have used a high quality li-ion rechargeable battery. we think for most customers,it is not acceptable to reduce working time for less weight.
WHY i feel the headphones not fit my head very well?
Does charging light go off when fully charged?
Earpanda wireless tv headphones system are checking battery status all the time during charging.
When battery is full,the charging will stop automatically and charging light off.
This automatic charging stop is for protecting the battery from overcharge,to help battery last long.
Do the arms break off at the base like the tv ears brand? tired of buying tv ears replacement.
Never had that issue with Ear Panda Headphones.
the mic works great, but when mic is turned off only static. Help
thanks for your questions.
we had customers who had this problem before and all got solved easily.
please follow these instructuions on your TV:
1)For TV with dolby,please turn off dolby.If surround sound (5.1) is selected, try changing it to a non-5.1 option.
2)For Netflix TV,please adjust your streaming device's audio output settings to Stereo or Linear PCM output.
3)If you can hear TV but poor sound quality, try to disconnect and connect again to avoid not firmly connected at both ends of audio cable or change to another audio cable if available.